Refund Policy

1. Overview

At Nuae, we stand behind the quality of our products while maintaining strict safety and integrity standards.

Due to the nature of dietary supplements, our refund and return policy is designed to ensure product safety for all customers.

We accept returns under the following conditions:

Returns that do not meet these conditions may be denied.

For safety and quality reasons, we do not accept returns on:

Once a supplement leaves our facility, we cannot guarantee its storage conditions, and therefore cannot accept it back.

If your order arrives:

Please contact us within 7 days of delivery at support@getnuae.com with:

We will offer a replacement or refund where applicable.

To initiate a return:

Returns sent without authorization may not be accepted.

We are not responsible for lost return shipments.

Once your return is received and inspected:

For subscription purchases:

For help managing your subscription, contact us at support@getnuae.com

Orders may only be canceled if they have not yet been processed or shipped.

Once fulfilled, orders cannot be canceled.

We reserve the right to:

…in cases of suspected abuse, fraud, or excessive return activity.

For any questions, contact:

Email: support@getnuae.com

Business Name: Nuae